New Life Mortgages Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software assists the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with alerts on New Life Mortgages’s changes. Notwithstanding that using the software is not a condition for being on the New Life Mortgages panel, demonstrating you can stay up to date with New Life Mortgages’s Handbook requirements is a helpful support to your panel application and, more importantly, safeguard your panel standing.

The software generates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by New Life Mortgages

Banks and building societies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from New Life Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, New Life Mortgages has made 112 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 24.4 days. In total, 18% of the sections of P2 of the UK Finance Lenders’ Handbook for New Life Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Common questions asked concerning the New Life Mortgages Solicitor Panel from members of the public

My mortgage broker has says he needs my solicitor’s panel reference for the New Life Mortgages conveyancing panel. Can you suggest how I find this out. I have tried my local New Life Mortgages office but they don't know it.
You are best placed to get this information from your conveyancing lawyer. They should have a central record lender panel numbers including the New Life Mortgages panel reference.
Our nephew is about to exchange on a newly built flat with a mortgage from New Life Mortgages. His lawyer has advised him of a delay in receiving the ‘Disclosure of Incentive Form’. This document is news to me - what is it and who needs sight of it?
The form is intended to provide information to the main parties involved in the transaction. Therefore, it will be provided to your son’s lawyer who should be on the New Life Mortgages conveyancing panel as a standard part of the process, and to the valuer when asked.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the New Life Mortgages conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

How do I find a local solicitor on the New Life Mortgages conveyancing panel? I have a car and am prepared to travel up to 10 kilometers to meet the lawyer.
Feel free to make use of the find a conveyancing panel search on this page. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the New Life Mortgages solicitor panel.
I am attempting to get my ex-wife removed the mortgage deeds. Can New Life Mortgages really insist on which solicitor I can or can not retain?
You can use any solicitor you like but New Life Mortgages then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the New Life Mortgages solicitors panel
We are getting a further advance on our mortgage from New Life Mortgages as we wish to carry out a loft conversion to our home. Do we need to appoint a solicitor on the New Life Mortgages conveyancing panel to deal with the legals?
New Life Mortgages would not normally instruct a member of their approved list of lawyers to deal with such a matter. If they did require any legal work then you would need to ensure that such a lawyer was on the New Life Mortgages panel
Can I register a complaint to New Life Mortgages about the lawyers being on the New Life Mortgages conveyancing panel?
Complaining to New Life Mortgages about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I am due to exchange contracts on my flat. I had a double glazing fitted in month 7 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s mortgage company, New Life Mortgages are being problematic. The solicitor who is on the New Life Mortgages conveyancing panel is recommending indemnity insurance as a solution but New Life Mortgages are requiring a building regulation certificate. Why do New Life Mortgages have a conveyancing panel of they don’t accept advice from them?
It is probably the case that New Life Mortgages have referred the matter to their valuer. The reason why New Life Mortgages may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.