New Life Mortgages Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. It is a unique risk mitigation tool.

This system optimises the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on New Life Mortgages’s changes. Even though utilising COMPLETIONmonitor is not a condition for being on the New Life Mortgages panel, demonstrating you can stay up to date with New Life Mortgages’s Handbook requirements is a helpful support to your panel application and, more importantly, protect your firm’s panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by New Life Mortgages

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from New Life Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, New Life Mortgages has made 112 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 24.4 days. In total, 18% of the sections of P2 of the UK Finance Lenders’ Handbook for New Life Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Examples of recent questions relating to the New Life Mortgages Solicitor Panel from members of the public

For what reasons would a firm of solicitors be excluded from the New Life Mortgages solicitor panel?
According to a recent survey report by the solicitors regulator three quarters of law firms had been removed from a lender panel. The top reasons in order are :
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by New Life Mortgages
I am buying a newly built apartment and my solicitor is advising me that she has to reveal incentives from the seller as her firm is on the New Life Mortgages conveyancing panel. I am nearing the developer’s deadline to sign contracts and I have no desire to prolong matters. Is my lawyer right?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the New Life Mortgages approved panel is to comply with the CML Handbook requirements (last updated for this lender on New Life Mortgages). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
Whilst your website is a good idea there are many lawyers listed near Coventry on the New Life Mortgages conveyancing panel. Can you recommend a specific firm on the conveyancing panel for New Life Mortgages ?
We are not in the business of recommending one firm above another as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. We recommend that you speak to 3 or 4 lawyers listed before you make your choice..
The lawyers that I appointed last week on my purchase in Newcastle has suddenly closed. I chose them because I had to have a solicitor on the New Life Mortgages conveyancing panel and my preferred lawyer was not. I gave them a cheque for £150 in advance. What do I do now?
Assuming that you have an Estate Agent in the equation then inform them immediately so that they can let the sellers know that there may be a slight delay due to the problems encountered. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the New Life Mortgages conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors should be in a position to help
Are all Conveyancing Quality Solicitors on the New Life Mortgages conveyancing panel?
Some major lenders now use CQS as the starting point for Panel membership such as HSBC and Santander. The Law Society’s CQS accreditation however is no guarantee to lender panel acceptance. That being said,the CML have indicated that it is likely to become a pre-requisite for firms wishing to join their approved list of firms.
Hi, thinking about buying a house off my mate. Once we agree a price, what’s the best way to move forward? I hope to get a mortgage with New Life Mortgages. Is it possible to avoid using solicitors to save us both money? My father said that years ago it was possible to take the documents into the local Land Registry office and they did the rest
If you are getting a mortgage with New Life Mortgages involved you will need to appoint a solicitor on the New Life Mortgages conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to New Life Mortgages. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the New Life Mortgages conveyancing panel.
I was told three weeks ago that my mortgage has been agreed to by New Life Mortgages. Is it usual for New Life Mortgages to only issue the offer once my solicitor is approved on their conveyancing panel?
A lender would not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for New Life Mortgages to deal with your lawyers application to be on the New Life Mortgages conveyancing panel. There's no guarantee that your solicitors will be accepted.