ITL Mortgages Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. It is a unique risk mitigation tool.

This system assists the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on ITL Mortgages’s changes. Even though utilising the software is not a prerequisite for ITL Mortgages , demonstrating you can stay up to date with ITL Mortgages’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces COLP and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by ITL Mortgages

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from ITL Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, ITL Mortgages has made 256 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 10.7 days. In total, 51% of the sections of P2 of the UK Finance Lenders’ Handbook for ITL Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
5.15.2a 27/09/2019 CML
Leasehold Conveyancing : Management Company
Contact details at ITL Mortgages for approved lawyers for apparent problems with the management company.
6.7.1 27/09/2019 CML
New Build Conveyancing
ITL Mortgages approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
16.3.7b 21/06/2019 CML
Transfer of Equity
ITL Mortgages guidance to conveyancing panel lawyers for form of attestation clause for Transfer of Equity
16.1.1 11/04/2019 CML
Title Documents
ITL Mortgages details for requesting Title Documentation
16.4.1 11/04/2019 CML
Consent to Let
Contact details at ITL Mortgages for consent to let.
16.3.2 10/04/2019 CML
Transfer of Equity
ITL Mortgages details for requesting debt amount
17.2.1a 10/04/2019 CML
Redemption Payments
Where do solicitors and conveyancers send the discharge and repayment remittance in relation to ITL Mortgages mortgages ?
6.5.1 07/03/2019 CML
Vacant Possession on Completion
Contact details at ITL Mortgages for approved lawyers were vacant possession is not being given.
6.6.1 07/03/2019 CML
Buy to Let Conveyancing
Contact details at ITL Mortgages for conveyancing panel lawyers were the subject property is let/to be let and to check ITL Mortgages lend on buy-to-let.
5.20.3 05/07/2017 CML
Panels PV Solar
Existence of additional requirements set by ITL Mortgages for conveyancing panel lawyers relating to leases of roof space for solar PV panels, and if so, what they are.

Last update 13/01/2020

ITL Mortgages Conveyancing Panel : Questions and Answers from members of the public

I have been advised by my broker that I have to pay ITL Mortgages fees should I instruct my family lawyer. How good are the ITL Mortgages conveyancing panel solicitors? I dont care which law firm I use as long as they're good and not exorbitantly priced. Would you recommend a specific law firm on the ITL Mortgages panel?
ITL Mortgages’s conveyancing panel is substantial so it would be advisable to check with the firms you are getting quotes from that they are on the panel. You can search by postcode on the search tool on this site to find solicitors that ITL Mortgages will allow to act for them.
My conveyancer has spotted a discrepancy when comparing the assumptions in ITL Mortgages’s valuation survey and what is in the title deeds. My lawyer has advised that as he is on the ITL Mortgages conveyancing panel he must check that the bank is OK with this discrepancy and is content go ahead. Is my solicitor’s stance appropriate?
A precondition to being on the ITL Mortgages approved panel is to comply with the CML Handbook requirements (last updated for this lender on ITL Mortgages) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
Are there any apps to help find a local solicitor on the ITL Mortgages conveyancing panel? I have a car and am prepared to travel up to 10 miles to meet the lawyer.
Feel free to make use of the find a conveyancing panel search on this page. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the ITL Mortgages solicitor panel.
I am buying a semi-detached house and getting a mortgage with ITL Mortgages. How practical is it for me to do the conveyancing?
Leaving aside the complexities and merits of DIY conveyancing you will have to appoint a solicitor on the ITL Mortgages conveyancing panel to look after their interests. Most people therefore find it easier to let the solicitor act for them and the lender. Furthermore there is minimal cost savings to made in you doing to conveyancing for yourself and another lawyer conducting the conveyancing for the lender. Please feel free to use the search tool to find a lawyer on the ITL Mortgages conveyancing panel in your location.
is it true that all solicitor firms on the ITL Mortgages conveyancing panel overseen by the SRA?
As a firm of solicitors, in order to be on the ITL Mortgages conveyancing panel they would need to be regulated by the Solicitors Regulatory Authority. Many lenders do allow licenced conveyancers on their panel in which case such firms would be regulated by the Council of Licensed Conveyancers (CLC).
The for formalities of my purchase has taken place with a mortgage from ITL Mortgages. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about ITL Mortgages. How does one go about formally complaining?
Most banks and building societies have complaints procedures. Your first point of contact should be one of the ITL Mortgages branches or the Customer Care Team at ITL Mortgages head office. In most cases complaints to ITL Mortgages are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service with full details of your complaint.
My offer on house has been accepted, but there is a chain. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties in the pipeline. My conveyancing solicitor has been instructed. What should be my next step? At what point should I appy for the mortgage with ITL Mortgages?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the ITL Mortgages conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with ITL Mortgages and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.