ITL Mortgages Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This software facilitates the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on ITL Mortgages’s changes. Even though utilising the software is not a condition for acceptance on the ITL Mortgages panel, demonstrating you can remain up to date with ITL Mortgages’s Handbook requirements is a helpful support to your panel application and, just as importantly, protect your firm’s panel standing.

The software generates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for some firms, results in a PII saving.

Book a ITL Mortgages Demo for this Panel Compliance Tool

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from ITL Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, ITL Mortgages has made 209 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 13.1 days. In total, 51% of the sections of P2 of the UK Finance Lenders’ Handbook for ITL Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
6.7.1 16/05/2018 CML
6.4.4 05/07/2017 CML
6.7.1 21/06/2017 CML
14.2.2 08/05/2017 CML
5.4.4 11/11/2016 CML
6.7.1 11/11/2016 CML
5.14.1 07/10/2016 CML
14.2.2 21/03/2016 CML
16.1.1 19/01/2016 CML
16.5.2 19/01/2016 CML

Last update 04/11/2018

ITL Mortgages Solicitor Panel Recently Asked Questions from members of the public

Much to my surprise I have been told by my mortgage broker that my the law firm I have appointed is not on the ITL Mortgages Solicitor panel. How can I check?
You need to contact your lawyer directly. It is reasonable to expect your lawyer to advise you of the situation. If they are not on the panel they could put your in touch with solicitors on the the approved ITL Mortgages solicitor panel.
Our lawyer has requested from me identification documents saying that this is part of his retainer as a conveyancer on the ITL Mortgages Solicitor panel. Can this be correct?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with ITL Mortgages your lawyer also has to check ID documents to satisfy ITL Mortgages
Do all the firms listed on your search have online case tracking as I was under the impression that this was a precondition of being on the ITL Mortgages conveyancing panel?
The Council of Mortgage Lenders or BSA do not require online case tracking. Some law firms operate such technology and some don't.
My house is up for sale and I have a buyer. Does my solicitor have to be on the ITL Mortgages conveyancing panel in order to deal with paying off my mortgage?
Ordinarily, even if your lawyer is not on the ITL Mortgages conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
We have a mortgage agreed in principle with ITL Mortgages. Solicitors have been instructed? How long does it take for ITL Mortgages to send the offer to our conveyancer
Some lenders take longer than others. Have ITL Mortgages done the valuation? Have you advised ITL Mortgages as your lawyers details and checked that your lawyer is on the ITL Mortgages conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
Completion of my remortgage has taken place with a mortgage from ITL Mortgages. Conveyancing was a necessary evil but I would like to complain about ITL Mortgages. Who do I contact should I wish to lodge a complaint?
Almost all banks and building societies have complaints procedures. Your first point of contact should be one of the ITL Mortgages branches or the Customer Care Department at ITL Mortgages head office. In most cases complaints to ITL Mortgages are resolved very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.
My ex -wife’s name is on the ITL Mortgages mortgage of my property but not on the land registry. The apartment was transferred to me on our divorce many years ago by way of a sealed court order. Does my ex still have a say on the sale even though the land registry showing the property in my name alone? Will I be required to take her name of the ITL Mortgages mortgage in order to sell?
In terms of the ITL Mortgages mortgage, it is unusual that your ex-wife’s name remains on the mortgage but not on the title. It is conceivable that this is an oversight on the part of your conveyancers to ensure that her name was removed or even an administrative error on the part of ITL Mortgages in failing to update their data. In any event, it should cause difficulty providing her name no longer appears on the Land Registry title and you have a court order ordering that the property is transferred to you.