ITL Mortgages Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and professional indemnity insures. COMPLETIONmonitor is a unique risk management tool.

This system facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with alerts on ITL Mortgages’s changes. While utilising the software is not a condition for being on the ITL Mortgages panel, demonstrating you can remain up to date with ITL Mortgages’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your firm’s panel standing.

The system generates real-time alerts, automatically produces COLP and CQS reports, and will improve your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by ITL Mortgages

Lenders frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from ITL Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, ITL Mortgages has made 258 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 10.6 days. In total, 51% of the sections of P2 of the UK Finance Lenders’ Handbook for ITL Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
6.6.1 02/04/2020 CML
6.7.1 27/09/2019 CML
6.6.1 11/07/2019 CML
16.3.7b 21/06/2019 CML
16.5.3c 11/04/2019 CML
16.5.3d 11/04/2019 CML
6.5.1 07/03/2019 CML
6.7.1 23/01/2019 CML
3.1.3 16/01/2019 CML
6.7.1 16/05/2018 CML

Last update 28/03/2020

Examples of recent questions relating to the ITL Mortgages Conveyancing Panel from members of the public

I appointed a firm of solicitors to conveyancing on my purchase 4 weeks ago having applied for a mortgage with ITL Mortgages. The law firm confirmed to me that they are on ITL Mortgages conveyancing panel and advised me their panel number. ITL Mortgages then ,via my broker advised that their panel number was dormant and would need to be reactivated. What happens next? Should I appoint a new solicitor listed on the conveyancing panel for ITL Mortgages?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the ITL Mortgages conveyancing panel You may wish to enlist the help of your broker to check with the ITL Mortgages as to how long they think it will take to get the firm to get back on the panel.
Please assist. My lawyer is not to blame but, my purchase conveyancing has been going on for months. The Local Authority Search from ITL Mortgages was date stamped random date and we have agreed a date for me to move into the property on 6. My lawyer informs me that as she is on the ITL Mortgages conveyancing panel she needs to redo the searches as they are now out of date.
A precondition to being on the ITL Mortgages approved panel is to comply with the CML Handbook Part 2 obligations (last updated for this lender on ITL Mortgages)which states that a local authority search be not more than half a year old. You should nevertheless ask your lawyer to check whether something called ‘search validation’ indemnity insurance is acceptable to ITL Mortgages.
I need to find a ITL Mortgages panel solicitor in Stirling. Could you help me?
It is not clear why you need a ITL Mortgages panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to ITL Mortgages to find out which solicitors in ITL Mortgages are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
My solicitors in Liverpool have advised me that no longer have my conveyancing file. To assist with my purchase I took out a mortgage with ITL Mortgages. Is it case that being on the ITL Mortgages conveyancing panel they need to have retained the file for a prescribed period?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the ITL Mortgages Conveyancing Panel Terms. It might be worth you contacting ITL Mortgages directly.
How can we tell if a solicitor on the ITL Mortgages panel is any good?
obtaining recommendations is a good starting point. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always recommend that you speak with the solicitor carrying out your conveyancing
Two weeks ago we had a mortgage agreed in principle with ITL Mortgages. Solicitors have been instructed? What is the average time that one could expect to receive a mortgage offer from ITL Mortgages?
Some lenders take longer than others. Have ITL Mortgages done the valuation? Have you advised ITL Mortgages as your lawyers details and checked that your lawyer is on the ITL Mortgages conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
I have not been happy with the level or service received from my lawyer. Is there a ITL Mortgages conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to ITL Mortgages. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.